Cafes, hospitality and retail

Most of the job is the shift somebody cannot do any more.

For whoever writes the roster and pays the staff — usually the same person.

Torvi is not a point-of-sale system and does not read your till. It rosters people, records the hours and hands them to whatever you pay with.

What gets in the way

The roster changes on a group chatA swap is agreed in a message thread and the printed roster is already wrong.
Hours are guessed on MondayNobody wrote down what time anybody actually started.
Casuals, students and availabilityWho can work Saturday changes every month, and it is kept in somebody’s head.
The pay run is a retyping exerciseThe hours are typed again into something else.

A week at Pepperbox Coffee

Pepperbox Coffee is invented for this page — an invented cafe with two shops and nineteen casual staff. Every business and person named on this site is fictional, and so is the data in the pictures.

MondayThe owner builds the week for both shops, copies last week where nothing changed, and leaves Saturday morning open.
TuesdayPublished. Everybody sees their shifts on their phone, and the open Saturday shift can be claimed by whoever is able to work it.
WednesdayA barista records their availability for the month, so the next roster is built around what is actually possible.
SaturdayStaff clock on at the shop, checked against its position if the owner has asked for that. The hours on the timesheet are the hours that were worked.
Monday againThe owner approves the week’s timesheets and exports them as a CSV for the pay run.

What they use

TorviThe roster, open shifts, availability, clocking on and timesheets.
The staff appWhere your staff actually look at it.
Torvi LMSFood safety or induction material, if you want new staff to do it before their first shift.

See it with your own week

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