Reference Check

Start a check, what the candidate and referees do, review and outcomes, existing references, templates, settings and reports.

Last updated 3 November 2026

Start a check

Open Reference checks, then People. Under New reference check, enter the candidate’s name and email, the role, and the questions to use, then press Send to the candidate.
For somebody already on your staff, open their profile and press Start reference check under Reference check. The Your staff list on People has the same button beside everyone who has no check yet.
The candidate gets a one-time link by email. You can follow each check on the progress bar, and the Dashboard shows what is overdue and what needs you.

The candidate opens their link, reads your privacy statement and nominates their referees: a name, email address and phone number for each, their organisation and job title, how they worked together and when. Use Add another referee for more than one. You choose how many are needed, from one to five.
They agree and draw their signature, then press Send to my referees. Each referee is sent a one-time link of their own.
A referee presses Email me a code and enters the six-digit code from that email before any question is shown. They answer, type their name, sign and press Send my reference — or choose Decline to give a reference and give a reason.
The candidate never sees what a referee wrote. Reminders go out on the days you set, and a link stops working when it expires.

Open a check from People. Each referee’s answers and signature are there, with anything Worth a second look — a reference back within ten minutes, a free webmail address, an email or internet address that matches the candidate’s or another referee’s.
A flag is a fact, not a finding. Press Dismiss and say why if it is not a concern.
Choose Satisfactory, Concerns or Unsatisfactory and press Record the outcome. Concerns and Unsatisfactory need a note.
Use Download this reference or Download the combined report for a signed PDF. A SHA-256 digest at its foot shows whether a copy has been changed. It is tamper-evident, not a legal electronic signature.
Every step is in the History, and nothing in it is ever rewritten. To send a referee their link again, press Send a new link.

On a check, use Record an existing reference for one you checked before Torvi: how it was given (by phone, by email or in writing), who checked it and when, and the file if you have one.
For people already on your staff, tick them in the Your staff list on People and use Mark as previously checked. Nothing is sent to anybody.
Taking a reference over the phone: download the phone reference form for the check’s questions, or type the referee’s answers straight into the template. The reference is recorded as given by phone, with who took it and when.

Open Templates to see the questions referees are asked: ratings from 1 to 5, yes or no with an explanation for a yes, written answers, and whether they would employ the person again.
Torvi’s own templates — for support workers, aged care, nurses, GPs, allied health, cleaners, office staff, hospitality, retail, trades, drivers, childcare, managers and more — are read-only. Copy one to change it, or start your own; you can have as many as you like.
Choose the default template for each role in Settings, and add roles of your own.

In Settings, set Referees needed, how long links last (3 to 60 days, 14 unless you change it), and the days reminders go out.
Set Required for people created from to the date your policy starts. Only people added from then on are required; your existing staff show Not required (pre-dates policy).
Use Torvi’s privacy statement, or write your own. It is shown to candidates and referees.
Press Save settings.

Open Reports for where every check is up to — waiting for the candidate, waiting for referees, in progress, declined, expired, completed, and reviewed by outcome — how long checks take, and checks by role and by period. Each one downloads as a CSV.
References sent each month shows how many reference requests went out.

Torvi Reference Check is a monthly price plus each reference when its request is sent to a referee — once per referee. Sending a link again is not charged.
Recording a reference you already have, one at a time or for your whole staff, is free.
The prices are on torvi.com.au/pricing and in Settings, under Subscription. Email and SMS requests are coming soon.