Agencies & partners

Offer shifts to agencies, whether or not they use Torvi, and follow what they answer.

Last updated 3 November 2026

Agencies that are not on Torvi

1. On Suppliers, open Agencies and choose Add an agency record.
2. Enter their contact details and Tier — tier 1 is asked first. Their shifts go by email, and they answer in the agency portal.

Agencies on Torvi (partners)

1. An agency on Torvi asks to connect using your ABN, and you Approve it. It then appears under Partners.
2. Each partner has tabs for Rates, Sharing, Sites, Requests, Workers and Invoices.

Offer a shift to agencies

1. Open the shift on Schedule, choose Offer to staff…, then the Agencies tab.
2. Tick agencies, or offer by tier and widen after a set time, then Send to agencies.
3. Whichever agency fills it first gets it. Every other agency is told straight away that it is no longer available, and nobody else can take it.

When an agency fills a shift

1. However the agency fills it — a staff member claims it, the agency chooses from its staff’s requests, offers it, or assigns someone — your shift shows the agency and the worker’s name, and you are told.
2. If you later change the shift, the agency is asked whether its worker is still going.

For the agency: answering requests

1. Requests arrive under Requests on the facility’s partner page.
2. Open one to Accept — choose who is going, Publish to your staff, or Decline. Once it is filled you can Hand back until the shift starts.
3. When the facility changes a shift you are covering, answer it under What they told you: Swap worker, Re-publish to staff or Can't cover it.